Clients
Place or manage an assignment
Access RDN to submit recovery orders, review updates, and manage assignment activity.
Open client portal
Schedule All Appointments Here
Personal-property pickup, vehicle redemption & transport pickup.
Private. Personal. Professional.
Peaceful recoveries. Personal accountability.
Mountain Star Recovery (MSR) takes a transparent, non-confrontational approach to repossession—protecting each client relationship while treating people, property, and the community with respect.
- Five-acre holding facility
- Concrete perimeter wall
- VIPVault · Indoor storage
The Mountain Star approach
- Clear assignment intakeOrders enter through RDN
- Peaceful field approachProfessional, non-confrontational contact
- Transparent updatesActivity is documented for the client
- Secure asset careStorage and release stay coordinated
Start here
Get to the right place, fast.
Choose the path that matches what you need today.
Consumers
Schedule an appointment
Book personal-property pickup, vehicle redemption, or transport pickup through our online scheduler.
Schedule onlineCareers
Join Mountain Star
We are building dependable field and office teams across our service areas.
Join TeamBuilt around people
A recovery partner—not just another vendor.
The best results come from long-term relationships and direct communication. Mountain Star works to understand each partner’s expectations, protect their reputation, and represent them professionally in every community we serve.
Lenders & lienholders
Clear expectations, timely documentation, and personal accountability on every assignment.
Credit unions
A respectful approach designed to protect member relationships while securing collateral.
Vendor partners
Direct communication and dependable follow-through across the assignment lifecycle.
Our communities
Peaceful, non-confrontational recoveries that preserve dignity and reduce unnecessary conflict.
The MSR team
Meet the team.
Employee profiles coming soon.
Coming soon
Northstar
Featured agent
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Roadrunner
Featured agent
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Sentinel
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Maverick
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Atlas
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Nightwatch
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Pathfinder
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Guardian
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Locksmith
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Outrider
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Compass
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Beacon
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Ranger
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Ghost
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Falcon
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Crossroads
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Torque
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Trailblazer
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Lifeline
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
Coming soon
Anchor
- Badge of honor
- Coming soon
- Experience
- Coming soon
- Life beyond MSR
- Coming soon
One team
Stronger together.
Every recovery
Makes a difference.
Texas tough
Recovery strong.
Built on integrity
Driven by purpose.
One mission
One heartbeat.
Keep it going.
Swipe to explore
We keep the MSR heart beating.
Recovery capabilities
Recovery, storage, and key services under one roof.
Fewer handoffs mean clearer accountability. Mountain Star coordinates recovery and after-recovery services through one experienced regional team.
Discuss your coverage needsAutomobiles
Motorcycles
Commercial trucks
Boats & trailers
RVs
Other titled assets
Secure capacity
Five-acre holding facility
Our five-acre facility is enclosed by a solid concrete perimeter wall—not chain-link fencing—for greater privacy, security, and physical separation.
VIP Exclusive indoor storage
VIP Vault
Exclusive VIP indoor storage for high-value vehicles. VIP Vault provides added discretion and protection, with direct care from the Mountain Star team.
Fast. In-house. No subcontractors.
Key & locksmith services
Fast key and locksmith services, handled by our own team. No subcontractors—direct accountability and fewer delays from recovery to release.
Regional serviceTexas + New Mexico
Regional reach
Local operations. Broader coverage.
Serving El Paso and San Antonio, Texas, plus Las Cruces and the surrounding New Mexico region, Mountain Star gives lender clients one clear point of contact across the region.
Confirm an addressConnected operations
A clear path from order to closeout.
Industry-specific systems support the work behind the scenes, while clients and consumers get simple, direct ways to take the next step.
Assign
Clients send new orders through RDN.
Dispatch
Our team organizes field activity and routing.
Update
Assignment notes and status updates return to RDN.
Coordinate
After-recovery appointments are scheduled online.
Professional standards
Trust is built before an agent reaches the field.
Mountain Star combines industry participation, nationwide employee background screening, documented workflows, and specialized in-house capabilities to give clients greater confidence in who is representing them.
- ARAProfessional industry membership
- CARS® certifiedNational asset-recovery education and standards
- NASTF memberSecure automotive service participation
- Background clearedNationwide employee screening
Our commitment
“Transparent by design. Non-confrontational by approach. Personal from assignment to closeout.”
We protect the client’s interests while treating every person and every asset with dignity.
Talk with our team
Need dependable coverage?
Tell us where you need support and what type of asset you are assigning.